Revised: 4/30/21
Please take a few minutes to read our Privacy Policy. California residents see our Privacy Notice for California Residents
By submitting personal data to us and/or by using our website(s), you give your consent that all personal data submitted may be processed in the manner, and for the purposes, described below.
We are Therapeutic Research Center, LLC (“TRC”). We are a Delaware, USA limited liability corporation. TRC’s mission is to provide medication learning through concise news, unbiased recommendations, continuing education, certification, accreditation and relevant education services that enable healthcare professionals and clinicians to positively impact patient care quality. Our corporate headquarters are located at:
1720 S. Bellaire St.
Suite 1250
Denver, CO 80222
TRC subsidiaries include:
NetCE / CE Resource, Inc.
1482 Stone Point Dr
Roseville, CA 95661
CriticalPoint / Kastango Consulting Group
12154 Darnestown Road, Suite 360
Gaithersburg, MD 20878
TRC is committed to the privacy and confidentiality of the information provided by its customers and end-users. This Privacy Policy describes the type of personal data that Therapeutic Research Center (“TRC,” “we,” or “us”) collects through your use of our website(s) on which this Privacy Policy is posted (including but not limited to www.trchealthcare.com, criticalpoint.info and www.netce.com), our web-based learning and advisory subscription and database products (collectively, “Products”), support, payment and mobile apps; by our marketing, demonstrations, promotions, and communications with you; through our website(s), by phone, email, or live chat and online services; including your comments and feedback (collectively, the “Services”). The term “Personal Data” refers to any information relating to an identifiable person who can be directly or indirectly identified by reference to an identifier. Personal Data includes, without limitation, personally identifiable information about you, such as your name, date of birth, email address or postal address and payment information.
Please note that by submitting Personal Data manually or in electronic form to us, and/or by using our website(s), or our Products and Services, you give your consent that all Personal Data submitted on each occasion may be processed by and/or shared with TRC and its service providers, in the manner and for the purposes described in this Privacy Policy. If you do not want us to collect Personal Data, please do not provide it. If you choose not to provide Personal Data you may not be able to take advantage of our Products and Services as intended and may not have access to certain features of our Products and/or Services.
The Personal Data that we collect from you may be transferred to, and stored at, a destination outside of the European Economic Area (“EEA”), which may provide different or less comprehensive privacy and or security protections for the information. By submitting your Personal Data, you are agreeing to this transfer, storing or processing outside the EEA. If we transfer your information outside of the EEA in this way, we will take steps to ensure that your Personal Data is treated in accordance with this Privacy Policy.
User information. This means Personal Data collected about users of the Products or Services, and includes, without limitation, contact information such as name, email address, address, and phone number; information that you might provide to us in an online form; information you provide when you contact us by email or telephone; payment information; login credentials; details of how you use our Products or Services; your posts on our Forum pages; responses you may provide to surveys; and any other information you provide to us to purchase our Products or Services, to receive marketing from us and for us to deliver our Products or Services.
Registration Information. If you register to use our Products and Services, such as for the NetCE services, we may ask for the following: first and last name, state of practice, profession, professional title, license number, school name and year of graduation, phone, email, password, mailing address.
Certification Information. We may collect Personal Data from you in connection with your use of the Services to receive an accreditation or to qualify for continuing education credis: Activity Title, CE Provider, Credit Type, Credit Metrics and Completion Date. We may also collect the last 4 digits of your Social Security Number and your date of birth to identify you for completion of credit reporting mandated by certain licensing authorities.
Financial information. Should you decide to purchase any Products or Services that we offer, we will need to collect financial information necessary to conduct such a transaction. For example, we or our third party payment processor may collect your payment card number, payment card expiration date, payment card name, payment card CVV, billing address and mailing address.
Business account information. This means business-related Personal Data such as name, title, job function, business name, business address, business email address, and business phone number that we collect about people we serve or work with, including actual and prospective customers, contractors, vendors, and other entities interested in TRC or our Products and Services as well as information collected for corporate payments.
Customer proprietary information. This means Personal Data that is owned by our customers and provided to or collected by us to provide our Products or Services. TRC respects the privacy of all customer proprietary information and views it as the customer’s property. We do not control what customer information we may receive, nor what steps you have taken to ensure that the data was collected in compliance with applicable data privacy laws and regulations.
Job applicants. We may collect information about you during the application or recruitment process, including your name and contact details, qualifications, skills, references, current and preferred benefits, salary, CV, cover letter, work experience, education, and transcripts; information you provide us when submitting applications or participating in interviews; whether you have a disability for which the organization needs to make reasonable adjustments; information about your ability to work in the specified location; information about moving; information from your passport, driver’s license, or other identity or credential documents; and other information required by law or deemed necessary by us to evaluate your candidacy. We may process special categories of data when relevant for a position and permitted by law. If we collect special categories of data, you will be provided notice and the opportunity to consent to processing as described at the point of collection and this Privacy Policy. If you do not provide us with requested information during the recruitment process, we may not be able to process your job application properly or at all.
When you use our Products or Services, some information is automatically collected. For example, when you visit our website(s), your computer's operating system, Internet Protocol (IP) address, access times, browser type, and language, and the website you visited before our site, are logged automatically. We also collect information about your usage of and activity with our Services. Additionally, when you access our Services we may automatically collect data about your device, such as geolocation (at the city level), device ID, type of device, session ID, customer ID, operating system version, and services and resources accessed and how you use our applications, including pages you view, transcripts and recordings of interactions with the Services, and keywords and ads clicked. We may offer cookies to you. If you do not wish to receive them, then you should ensure that your web browser is set up not to accept our cookies as described below. Otherwise, by continuing to use our sites, you are accepting our use of the cookies that make promotions and communications more relevant to you and your interests, and further help us to improve our Products and Services.
Technologies such as cookies, beacons, tags, and scripts are used by us, and our analytics and service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site, and gathering demographic information about our prospects, customers, and user base as a whole. We may access reports based on the use of these technologies from these service providers our technology platform vendors on an individual or aggregated basis.
We use cookies to provide a more personalized experience and improve our Products and Services. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Products and Services, but your ability to use some features of our Products and Services may be limited.
Please note that if you disable cookies, some services or website functionality may not be available. We use the following types of cookies:
Log files
We gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, device identifier, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, clickstream data, and other usage data. We may combine this automatically collected log information with other information we collect about you. If you reach out to us over the telephone or via facsimile, we may also log telephony information such as your phone number, forwarding calls, SMS routing information, and types of calls.
Services use
We may use technologies to automatically collect information from you when you use our Products or Services. We collect this information to, among other things, provide you information and benchmarking based upon your usage of the Products or Services, which are used in analyzing trends, administering the Products or Services, and tracking users’ utilization and to gather information about our customer user base as a whole. We may receive reports from our service providers based on your use of these technologies as an individual as well as on an aggregated basis.
Mobile applications
When using the Products or Services, we may automatically collect information about the devices accessing our Products or Services, such as the type of device, the version of the operating system, and the device identifier (or UDID). We use analytics to allow us to better understand how our mobile Products or Services are used by our customers. We may record information such as how often the application is used, the events that occur within the application, aggregated usage, performance data, any issues with our application, and the source from which the application was downloaded.
Device information
When you use our Products or Services, we collect information about the devices you are using to access our those Products or Services, including, without limitation, information about your computers, tablets, phones, stylus, pen, or other tools. We may collect the hardware model, operating system and version, unique device identifiers, and mobile network information.
Some specific examples of how we use cookies:
Cookies that have been set in the past
If you have disabled one or more cookies, we may still use information collected from cookies prior to your disabled preference being set; however, we will stop using the disabled cookie to collect any further information.
We may share the Personal Data we collect in connection with the Products and Services with the following third parties:
If you post comments, images, and other content to a public-facing page, that information (associated with your user name) will be publicly viewable.
Licensing and Accreditation Agencies
If you use our Services for certification, licensing or accreditation, you authorize us to share your personal data as necessary with the applicable certification, licensing or accreditation agency.
We may share your Personal Data with our third-party distributors, vendors, suppliers, and other service providers who provide services to us or on our behalf, such as operating and supporting the Products and Services, providing cloud logging services, processing of payments, performing marketing or consulting services, assisting us with the preparation and mailing of our business and marketing communications, and assisting with service processing and fulfillment functions. These third-party service providers do not use your Personal Data for their own marketing purposes. We do not sell, trade or give away your Personal Data to 3rd party marketing vendors for reuse or resale of any kind.
We may also share your Personal Data with third parties that conduct marketing studies and data analytics, including Google Analytics, Hotjar, and FullStory. These third parties may combine your information with the information of other consumers for purposes of conducting these studies and analytics.
For further information about Google Analytics and Hotjar, please refer to
You may opt out of being tracked by Google Analytics by using the Google Analytics Opt-Out Browser Add-On at the following link: https://tools.google.com/dlpage/gaoptout. You may opt out of Hotjar tracking at the following link: https://www.hotjar.com/opt-out. You may opt out of FullStory tracking at the following link: https://www.fullstory.com/optout/
In the event of a merger, acquisition, reorganization, bankruptcy, or other sale of all or a portion of our assets, any user information owned or controlled by us may be one of the assets transferred to third parties. We reserve the right, as part of this type of transaction, to transfer or assign to third parties your Personal Data and other information we have collected from users of the Products and Services. Other than to the extent ordered by a bankruptcy or other court, or as otherwise agreed to by you, the use and disclosure of all transferred user information will be subject to this Privacy Policy. However, any information you submit or that is collected after this type of transfer may be subject to a new privacy policy adopted by the successor entity.
We may share some or all of your information to any other third party with your affirmative consent. For instance, we display personal testimonials of satisfied customers in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you may contact us at http://info.therapeuticresearch.com/privacyofficer.
Please note: Sometimes we embed video clips or similar content within articles from a third party. When this happens, that third party may place cookies on your device. This is outside of our control, and you should consult its website for details of its own cookie policies.
We may disclose your information to government authorities or third parties if:
We may share aggregate or de-identified information without restriction. While this information will not identify you personally, in some instances the third parties may be able to combine this aggregate information with other data they have about you, or that they receive from third parties, in a manner that allows them to identify you personally. If Personal Data is subject to the General Data Protection Regulation 2016/679 (“GDPR”), then the data will only be considered aggregate information under this policy if it has been anonymized in compliance with GDPR.
If your application is successful, we may share your job applicant information with other third parties to obtain references and perform background checks and other actions necessary for the employment process.
If you notice an error in your Personal Data, you may rectify such errors by updating your settings under your user profile. Upon request, we will provide you with information about whether we possess any of your Personal Data, unless otherwise legally unable to do so. To find out if we possess your Personal Data or to make a request to access, correct, or update your Personal Data, please contact us at http://info.therapeuticresearch.com/privacyofficer.
If you would like your Personal Data erased, restricted, or transferred, or if you wish to withdraw your consent to our data collection and processing, please contact us at http://info.therapeuticresearch.com/privacyofficer. We shall provide a response to your requests within 30 days of receiving such request.
We will retain your Personal Data and the Personal Data we process on behalf of our customers for as long as your account is active, your request to receive information from us has not been revoked, or as needed to provide you Services. We will retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you wish to cancel your account or request that we no longer use your information to provide you Services, contact us at http://info.therapeuticresearch.com/privacyofficer.
If you delete any of your account information, we may retain certain information if required by law or for legitimate business purposes or to complete our contractual obligations to you.
If you become an inactive customer, or if we close or suspend your account, we will continue to adhere to the then current Privacy Policy when we collected your information so long as we retain it in our possession.
If your application for a job is successful, your information gathered during the recruitment process will be transferred to your human resources files subject to our internal human resources policies and procedures and retained as employment data. If your application is unsuccessful, we may, with your consent, keep your information on file for future employment opportunities. You may withdraw your consent at any time.
We may delete any or all of your information at any time without notice to you for any reason or no reason unless otherwise required by law or contract to retain it.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your information (or to exercise any of your other rights). This is a security measure to ensure that your information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We will attempt to respond to any request to access your information within 30 days. It may take us longer if your request is complex or you have made multiple requests, in which circumstances we will notify you and keep you apprised of our progress.
If you are a California resident, please review our Privacy Notice for California Residents.
We do not process “Do Not Track” (“DNT”) signals. Our third-party service providers also may not respond to DNT signals.
Marketing. We may send you information about products and services of ours or of those of other associated companies that may be of interest to you. If you have consented to receive marketing information, you may opt out at a later date. You have a right at any time to stop us or any associated companies from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please access your email preference center at any time by clicking the Email Preferences link or contact us at the address below.
Communications and services. You may access your account to make changes to your account, including your preferences. We may ask you to “opt-in” to certain communications about our Products and Services or to participate in surveys or forums. If you have opted-in to receiving communications or participating in forums, you may stop receiving those communications by managing your notification settings linked directly within the communication. You may also stop participating in the forums.
You can also delete cookie files from your hard drive, or avoid them altogether, by configuring your browser to reject them or to notify you when a cookie is being placed on your hard drive. Most Internet browsers allow you to block cookies from your browser. If you do not agree to the use of these cookies, you can follow the instructions provided by your browser (usually located within the “Help,” “Tools,” or “Edit” portion of the browser toolbar or options or by following the instructions for your browser set out here: http://www.allaboutcookies.org.
You can generally opt-out of receiving personalized ads from third-party advertisers and ad networks who are members of the Network Advertising Initiative (“NAI”) or who follow the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising (“DAA”) by visiting the opt-out pages on the NAI website and DAA website. You may also opt-out by clicking on TrustArc’s Your Advertising Choices page at http://preferences-mgr.truste.com/ or, if in the European Union, http://www.youronlinechoices.eu/. Please note this does not opt you out of being served advertising. Depending upon the Service, you may continue to receive generic ads. Not all features of the Services will function as intended if you reject cookies.
We will take reasonable precautions to protect Personal Data in our possession from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the Personal Data.
No method of transmission over the Internet or electronic storage is 100% secure. As a result, we cannot guarantee absolute security. You acknowledge that: (a) the limitations of the Internet are beyond our control; (b) the security, integrity, and privacy of information and data exchanged between you and us cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party. TRC has no responsibility or liability for the security of information transmitted via the Internet. If you have any questions about security, you can contact us at http://info.therapeuticresearch.com/privacyofficer.
Occasionally, at our discretion, we may link to third-party websites. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Products and Services and welcome any feedback about these sites. We rely on a gateway provider, for example, to process your payments.
The Products and Services are not generally intended for users younger than 18 without parental consent. We do not knowingly collect contact information from children under the age of 18. If we become aware that a visitor under the age of 18 has submitted Personal Data without parental consent, we will remove his or her information from our files.
We may change this Privacy Policy from time to time. If we decide to make a material change in our Privacy Policy, we will post it on this page. Your continued use of the Products and Services after the posting of changes to this Privacy Policy will mean you accept these changes. In some cases, we may attempt to contact you through an email or other address you have provided, so we can give you choices about our using your information in a manner different from that stated at the time of collection. If we make any material changes in our privacy practices that affect your Personal Data that is already in our possession, we will apply those changes to that older information only with your consent or as otherwise allowed by law.
If there are any questions regarding this Privacy Policy, you may contact us using the information below.
Therapeutic Research Center
1720 S. Bellaire St
Suite 1250
Denver, CO 80222
http://info.therapeuticresearch.com/privacyofficer
If you are located in the EEA, you have the right to reach out and communicate with a supervisory authority in relation to the processing of your Personal Data, but we would appreciate the opportunity to speak with you first and resolve your issues.
